"Napersoft’s extensive experience in the insurance industry is a real advantage. They clearly understand our processes, and with Napersoft CCM, we achieved our top priority – to improve the customer experience."
Mid-sized Mutual Life Insurance Company
Napersoft CCM provides software solutions that automate the creation and distribution of all types of documents such as customer correspondence, policies, agreements, explanation of benefits and other forms of personalized documentation. The Napersoft Customer Communication Management (Napersoft CCM) solution combines an easy-to-use document template design tool built on Microsoft Word along with a sophisticated server-based workflow engine that allows you to create and distribute documents based on your choice of process methods: Batch, Interactive and/or OnDemand.
At the time of document creation, variable data can come from a variety of sources including existing legacy applications, databases and/or user prompts, and be merged into templates to create a highly personalized document for a specific customer. Napersoft CCM handles all the tasks of merging data, inserting paragraphs and images according to the template design and formatting the output into a professional, great-looking document you will be proud to send to a customer.
The use of pre-approved document templates and content will ensure consistency and reduce errors in customer documents, simplifying the document creation process and increasing customer satisfaction by reducing document turnaround times.
Underwriting
Napersoft CCM is ideal for facilitating the creation, distribution and archival of all of the letters and documents needed during the underwriting process.
Complex rating and underwriting rules are built into pre-approved document templates. Personalized customer content and messaging is also automatically populated into the templates so that underwriters can spend more time analyzing risk and less time creating and formatting customer correspondence. Napersoft’s role-based security eliminates unauthorized changes and ensures regulatory compliance of all correspondence.
Napersoft CCM is scalable for enterprise deployment and supports all business departments such as claims, customer service and billing to ensure the consistency of your customer communications across the organization.
Contact us today if you want to automate time-consuming document-handling processes, increase operational efficiency, and improve customer satisfaction so that you can focus on new business opportunities.
Policy/Customer Services
Napersoft CCM enables quick and easy adjustments to policy information and real-time communication via print, email or the Web to policyholders.
Pre-approved document templates are automatically populated with policyholder information, reducing manual errors and eliminating the need for supervisor intervention.
Rules-based policy administration ensures regulatory compliance and provides a cost-effective and timely processing of policy related correspondence. Napersoft CCM is easily integrated with other business departments such as underwriting, claims, and billing to facilitate all of your customer communication needs.
Contact us today to find out how Napersoft CCM can automate policy creation, distribution, and archival to increase your operational efficiency, reduce costs, and increase customer satisfaction.
Claims/Benefits
With Napersoft CCM claims can be processed more quickly and efficiently allowing adjusters to be more responsive when claims are filed.
As a result, customer service and employee productivity is greatly improved. Napersoft CCM integrates with your back-end systems to quickly and easily pre-populate your claims applications with customer data and claim details. With pre-approved document templates and messaging customized for claims correspondence, claims adjusters can quickly and easily respond to customers within minutes and in the customer’s preferred format such as print, email, or the Web.
Napersoft CCM’s rule and role-based approach ensures that data entry errors are reduced and that all claims processed adhere to regulatory compliance. With built-in exceptions handling, any claims that require a manager’s approval are automatically sent for authorization.
Contact us today to find out how Napersoft CCM can help streamline your claims communication process.
Sales and Marketing
Today's customers want personalized communications. Turn your transactional documents such as monthly statements and invoices, into new sales and marketing opportunities containing personalized marketing messages.
Use Napersoft CCM to deliver targeted marketing messages with full color imagery and text in the unused white space within billing documents, statements, explanation of benefits, notifications, and other transactional documents.
Contact us today to find out how Napersoft CCM can help you increase response rates, enhance customer relationships, cross-sell and up-sell products & services, improve ROI over existing marketing strategies, and translate costs into revenue opportunity by including transpromo marketing messages into your transactional documents.