"One of the key benefits of Napersoft CCM is the ability of any employee across departments to call-up and view any document that was created and sent out to a participant. This gets everybody working with the same information and has really enhanced our ability to provide excellent customer service."
Health and Pension Benefit Organization
Napersoft Customers
Napersoft CCM is the ideal customer communication management solution for insurance companies of all sizes. Napersoft CCM can help your company improve customer satisfaction, make more efficient use of internal resources, and reduce costs. As Novarica indicates in the following graphic, Document Creation is at the base of all Insurance Core Systems:
Our growing list of Insurance customers includes the following examples:
Small Life Insurance Company – Napersoft CCM provides a cost-effective solution that integrates into mainframe-based underwriting, policy, claims and sales systems to enable the creation and printing of all types of interactive and structured letters.
Mid-Sized Health Insurance Company – Napersoft CCM is integrated with an in-house mainframe claims application and generates over 70,000 Explanation of Benefits (EOB) documents on a weekly basis. Napersoft CCM also automates the printing and distribution of the EOBs resulting in annual postage savings of over $4 million.
Large P&C Insurance Company – Napersoft CCM is integrated with Siebel CRM to allow customer service representatives to generate, personalize and distribute correspondence to policy holders and beneficiaries.
Large Health Insurance Company – Napersoft CCM is integrated with a custom developed, web-based policy fulfillment system to generate all policy fulfillment documentation and correspondence. Document output is electronically distributed via email and sent to an outsourced print vendor.
Napersoft solutions have been implemented at more than 100 companies of all sizes. Some of our insurance customers include:
